What is covered under the HAYLOU 12-month warranty?

All quality-related manufacturing defects on items sold directly by HAYLOU or authorized global channels are covered by a 12-month warranty starting from the date of purchase.

What documentation is required to initiate a warranty claim?

Buyers must provide proof of purchase (order number or commercial invoice), product serial number, purchase channel, and a brief description or video evidence of the technical defect.

How does HAYLOU handle warranty claims for bulk wholesale orders and distributors?

We offer dedicated B2B RMA support, technical diagnostics, component replacement policies, and batch return credits for international distributors and retail business partners.

Process a Warranty | HAYLOU Official Global Warranty & After-Sales Support

Quality Commitment

HAYLOU Official Global Warranty Standards

At HAYLOU, we uphold rigorous manufacturing standards across all product lines, including smartwatches, ANC headphones, and TWS earbuds. Every product undergoes strict quality control before international export.

12-Month Quality Guarantee

All quality-related hardware defects on products purchased through official or authorized channels are fully covered by a 12-month standard warranty from the date of purchase.

Rapid RMA Diagnostics

Our dedicated technical support team evaluates claims within 24 to 48 business hours, providing efficient diagnostic feedback and quick replacement dispatch for valid cases.

Global B2B Partner RMA Support

We provide enterprise-level RMA frameworks for regional distributors, importers, and retail buyers, offering bulk batch inspection policies and spare unit allocations.

Claim Procedure

How to Initiate a Warranty Claim

Follow these standardized steps to ensure your request is validated and processed without delay.

Step 01

Verify Purchase Channel

Confirm that your product was purchased through an official store or authorized regional marketplace seller.

Step 02

Prepare Documentation

Collect proof of purchase (invoice or order ID), product serial number (SN), and detail the functional defect experienced.

Step 03

Technical Evaluation

Submit details to our global support desk. Our engineers will perform online diagnostics or request short video evidence.

Step 04

Replacement & Resolution

Once approved, replacement units or repair components will be arranged according to your service contract or regional agreement.

B2B Wholesale & Distributor Service Note

Commercial buyers and regional distribution partners handling volume orders are entitled to direct account management and customized RMA batch procedures. Required documentation for B2B claims includes:

Commercial Purchase Order or Proforma Invoice number
Batch Production Code and Product Serial Numbers (SN)
Technical diagnostic report or video showing failure mode
Regional warehouse receiving log (for freight-damaged stock)

Clear Answers

Frequently Asked Questions About Warranty

What is covered under the 12-month warranty?

Our 12-month warranty covers all factory defects in materials or workmanship under normal use conditions. This includes Bluetooth connectivity issues, battery charging anomalies, display sensor malfunctions, and audio driver failure.

What issues are excluded from warranty coverage?

The warranty does not cover damages caused by improper handling, accidental drops, liquid immersion beyond rated IPX levels, unauthorized disassembling, third-party firmware modifications, or normal cosmetic wear and tear.

How are warranty replacements shipped to overseas buyers?

For international retail customers, approved replacements are shipped via courier from local or regional fulfillment hubs. For wholesale distributors, replacement units are supplied alongside scheduled shipment batches or via priority freight.

How can I verify if my retailer is an authorized HAYLOU channel?

Official stores on major global marketplaces (such as Amazon, AliExpress, and authorized regional electronics retail networks) are certified channels. You can also consult our official Where to Buy page for local channel verification.

Process a Warranty