How Can We Assist You Today?
Find quick solutions for order inquiries, warranty requests, store purchases, and return policies.
Order Tracking
Track your shipment status and real-time delivery progress for official store orders.
Track OrderProduct Returns
Review our global refund and return guidelines for authorized marketplace purchases.
Return PolicyStore Purchases
Locate authorized global distributors, online retail channels, and regional partners.
Where to BuyWarranty Claim
Submit your purchase receipt and product issue for technical evaluation and RMA assistance.
Process ClaimOfficial Companion Apps & Drivers
Enhance your HAYLOU device experience with official mobile applications and PC firmware downloads.
HAYLOU Fun (Android)
Comprehensive health data, GPS fitness tracking, and watch face customization for Android devices.
Android APK
HAYLOU Fun (iOS)
Official Apple Health compatible app for HAYLOU smartwatches and activity trackers.
Apple App Store
HAYLOU Sound (Android)
Customize ANC levels, EQ sound profiles, and touch controls for TWS earbuds and headphones.
Google Play
HAYLOU Sound (iOS)
Audio management app for iOS users to optimize listening profiles and update firmware.
Apple App StoreBuilt for Global Reliability & B2B Standards
HAYLOU provides robust support for consumer users, retail distributors, and commercial procurement partners.
12-Month Global Warranty
All HAYLOU devices come with a standard 12-month limited warranty covering manufacturing defects under normal operating conditions.
Certified Quality & Compliance
Our smartwatches and wireless audio products adhere to strict international standards including CE, FCC, RoHS, and ISO9001 quality systems.
Global Logistics & RMA
Dedicated regional fulfillment networks ensure efficient replacement processing and after-sales service across 100+ countries.
Frequently Asked Questions
Find detailed answers regarding product configuration, warranty terms, and wholesale inquiry processes.
Which app should I use for my HAYLOU smartwatch or TWS earbuds?
For smartwatches (such as HAYLOU Solar Ultra, Watch Hyper, and Velo), download the HAYLOU Fun App. For wireless earbuds and ANC headphones (such as Flowbuds N55 and S40), use the HAYLOU Sound App to customize noise cancellation and equalizer settings.
How do I initiate a warranty claim or RMA request?
Gather your purchase order number, proof of purchase (invoice or receipt), and a brief video or photo demonstrating the defect. Then submit your claim via our Process a Warranty portal. Our technical team will review your ticket within 48 business hours.
Are HAYLOU smartwatches and earbuds compatible with third-party fitness apps?
Yes. The HAYLOU Fun App supports data syncing with Apple Health, Google Fit, and select workout platforms depending on your smartphone OS and region.
How can commercial buyers request wholesale pricing and spec sheets?
International distributors, retail importers, and corporate buyers can request official product specification sheets, factory certification documents, and wholesale pricing by contacting our business development team.
Need Additional Technical or Purchasing Support?
Whether you are an end-user needing technical assistance or an overseas buyer exploring regional distribution, our specialist team is here to assist.