Contact Us

Connect with HAYLOU's Global Sales, Wholesale & Partnership Team

Official Business Desk

Direct Contact Channels for Overseas Buyers

Whether you are seeking regional distribution rights, bulk procurement pricing, OEM/ODM customization, or technical service support, our dedicated representatives respond within 24 business hours.

Wholesale & Distribution

For international importers, consumer electronics distributors, and retail chain buyers seeking volume catalog pricing and market exclusivity terms.

Technical & After-Sales Support

Direct assistance for bulk order warranty fulfillment, firmware customization guidance, user documentation, and RMA claims for authorized dealers.

  • Global Service Email: [email protected]
  • Support Phone Line: +86 400 8555 083
  • Operating Hours: Mon - Sat: 9:00 AM - 10:00 PM (GMT+8)

Global Headquarters

Official corporate operations, legal affairs, PR inquiries, and executive partnership proposals.

Enterprise Trust & Reliability

Why Global Buyers Partner with HAYLOU

Backed by over a decade of acoustic engineering and smart wearable R&D, HAYLOU delivers market-tested reliability, certified compliance, and strong sell-through performance across 100+ countries.

Proven Market Demand

Over 10 million active users globally. Proven track record of high-turnover consumer audio and fitness wearables.

Strict Quality Control

ISO9001 certified manufacturing facilities, rigorous acoustic testing, IPX water-resistance validation, and battery safety compliance.

International Certification

Full CE, FCC, RoHS, REACH, and Telec product compliance documentation ready for regional market customs clearance.

OEM / ODM Capabilities

Custom firmware integration, localized app support, customized packaging, and dedicated B2B account manager assigned to every partner.

Standard B2B Process

Streamlined Procurement Workflow

From initial product consultation to international container freight delivery, we ensure transparent communication at every stage.

Step 01

Inquiry & Requirements

Specify target markets, estimated order quantities, and preferred product lines (Smartwatches, TWS Earbuds, ANC Headphones).

Step 02

Quotation & Sample

Receive formal wholesale pricing structures, MOQs, sample unit delivery for testing, and regional compliance sheets.

Step 03

Terms & Agreement

Finalize distribution exclusivity terms, payment structures, localized packaging details, and delivery timelines.

Step 04

Manufacturing & QC

Mass production with automated inline quality inspection, acoustic curve tuning, and battery burn-in testing.

Step 05

Logistics & After-Sales

Global shipping support (FOB/CIF/DDP), marketing assets toolkit, and 12-month B2B warranty coverage.

Procurement FAQ

Frequently Asked Questions by Business Partners

What is the Minimum Order Quantity (MOQ) for wholesale orders?

Standard wholesale MOQs start at 100 units per model for stock items. For custom OEM/ODM packaging or localized firmware requests, MOQs typically range from 1,000 to 3,000 units depending on customization requirements.

What international quality certifications do HAYLOU products hold?

All HAYLOU smartwatches, TWS earbuds, and active noise-canceling headphones comply with major international standards including CE, FCC, RoHS, REACH, BQB (Bluetooth SIG), and Telec, ensuring smooth entry into European, North American, and Asian markets.

What warranty and RMA terms does HAYLOU offer for distributors?

HAYLOU provides a 12-month standard global warranty. For B2B partners, we offer structured spare parts supply, dedicated technical support, and streamlined RMA replacement policies to protect your business reputation.

Can we request sample units before placing volume orders?

Yes, evaluation samples are readily available for verified business buyers and regional importers. Samples can be dispatched via express courier (DHL/FedEx/UPS) within 2 to 4 business days upon inquiry approval.

What are the typical lead times for bulk order fulfillment?

Standard stock orders are dispatched within 5 to 7 business days from our central warehouse. Custom OEM/ODM production orders usually require 25 to 35 days from sample sign-off and deposit receipt.

Start Your Partnership with HAYLOU Today

Talk directly with our international sales specialists to receive complete product catalogs, wholesale pricing sheets, and sample shipment arrangements.

Send an Inquiry